Confidential support for women 

Online/telephone counselling - hearing, holding and helping you heal.

About Keys Counselling

Core principles

We are all able to process feelings and life events when given the right conditions to do so. I believe that, given the right environment, we can all feel empowered. With the right support, we all have the strength to change our lives and to evolve to our full potential. 


Initially, we will discuss your needs in a free 30-minute session - either by phone or video call.
After this, sessions will be 50 minutes at the same time each week, organised so it is convenient for you.

Counselling should be at the right pace for you, and can be long/short term. You know what is best and I will never "prescribe" sessions. Through unconditional positive regard, empathy and congruence, you can be empowered to process feelings and experiences and make the positive changes you wish to make.


For a standard  50-minute session, the cost is £45. 
If you are struggling to finance counselling, I am always open to discussing a concession price so you can access support without creating financial difficulty. The cost will be agreed in the free initial 30-minute contact session. I believe counselling should be available to anyone who seeks it.

What is counselling?


A counsellor's key role is to provide the space to explore your thoughts and feelings, listening to you and helping you to hear your voice yourself.


A counsellor works to "understand, be aware of, be sensitive to, and vicariously experience the feelings, thoughts, and experience of [clients]" (

Positive regard

A counsellor will not judge you or harbour ill-feeling against you. All of you is welcome in the counselling room. Counsellors use empathy to hold their clients in positive regard, unconditionally.


 A counsellor does not rescue, advise or guide. We believe each person has the ability and knowledge to grow. Counselling offers the space to hear your thoughts and feelings and move forward.

Keys Counselling: Rachael Oliver

"I was drawn to work in counselling in order to connect with women in an impactful way, offering the necessary support to empower them to make positive changes in their lives.

My key areas of experience include (but are not limited to):
- bereavement
- anxiety and depression
- trauma and abuse
- loneliness
- issues related to pregnancy, birth trauma, miscarriage

I am always working to learn and develop as a counsellor, and take part in regular professional development. I am in on-going supervision to ensure I remain ethical and do the best work I can do with my clients.

I work with women from the age of 18."

Contact and enquiries

Please get in touch to arrange a free 30-minute session to see if Keys Counselling can support you.


Telephone: 07525 216867

Please note all calls to this number are directed to a confidential voicemail service. Please leave a message with your details and I will get back to you.

Keys Counselling is not an emergency service. If you are in crisis, here are some organisations that you can reach out to:

Emergency services: 999

Samaritans: 116 123

Campaign Against Living Miserably (CALM): 0800 58 58 58 (5pm to midnight every day)

SOS Suicide of Silence – 0300 1020 505 (8am to midnight every day) 

Qualified to deliver counselling online/via telephone

I am trained to work both in person and remotely, and will continue to upskill in order to deliver high quality counselling, wherever you are in the country.

Online or telephone counselling is experienced in your own home (or any safe, confidential space where you can talk freely) and fits into your day without needing to travel.

Registered with the British Association for Counselling and Psychotherapy

I follow the BACP's ethical guidelines - I work to uphold their philosophies of ethical and impactful counselling, and I am in continuous professional development.

Before you go...

 "The best way out is through" - Robert Frost
"The most courageous act is still to think for yourself. Aloud" - Coco Channel
"I am no bird; and no net ensnares me. I am a free human being with independent will" - Charlotte Bronte